Refund policy

We want you to be pleased with what you order from DAMIAN MULARZ. If something is not right, this policy explains your options. It applies alongside your statutory rights under Polish and European Union consumer law, which we never limit.

14 days to change your mind

You may cancel most orders within 14 calendar days of receiving your delivery for a refund, without giving a reason. Products must come back complete, unused and undamaged, in their original packaging with every cable, adapter, manual and accessory that came with them. For hygiene and safety reasons we cannot accept used earphones or earbuds once the sealed inner packaging has been opened, unless the item is faulty.

Your right of withdrawal

As a consumer in the European Union you have the right to withdraw from your purchase within 14 calendar days of receiving your order without giving a reason (Directive 2011/83/EU, transposed in Poland by the Consumer Rights Act of 30 May 2014, articles 27 to 38). To exercise it, email info@trendlayer.shop with your order number within those 14 days. You then have 14 days to send the goods back. We refund the price you paid for the goods and the standard delivery charge within 14 days of receiving your withdrawal notice or of receiving the returned goods, whichever is later. You pay the direct cost of returning the items, unless they were faulty or not what you ordered.

How to start a return

Email info@trendlayer.shop with your order number and the reason for the return. We reply within one business day with return instructions and the return address. Please do not send items back before you have written confirmation from us, because unannounced parcels can be refused.

Return condition and data

Goods are only accepted for return if they are complete, with all accessories and any packaging, and show no signs of use, modification, repair or liquid damage. We check every return on arrival. If an item comes back incomplete or damaged by use, we may decline the refund or offer a partial refund, and we will tell you why before returning the item to you. Before sending back any device that stores data, please sign out of your accounts and reset it to factory settings; we do not access personal data stored on returned devices.

Refunds

Once your return arrives and has been checked, we approve or decline the refund by email. Approved refunds are sent to the original payment method within 14 days. Your bank may need a further 3 to 5 business days to show the credit. Original delivery charges are refunded only where the whole order is returned under the right of withdrawal or where the goods were faulty.

Replacement instead of a refund

If you would prefer a different colour or model, tell us when you request the return and we will reserve the replacement while your parcel is in transit, subject to stock. If the replacement is unavailable we refund you instead.

Faulty or incorrect items

Every item is checked and powered on before dispatch where the packaging allows. If something arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with photographs of the item, the serial label and the parcel. We arrange a replacement or a full refund including delivery costs, and we cover the return postage.

Legal guarantee of conformity

Goods must conform to the contract. In Poland you benefit from the legal guarantee of conformity for two years from delivery (Consumer Rights Act of 30 May 2014, articles 43a to 43g, implementing Directive (EU) 2019/771). If an item is not as described, is not fit for its purpose, or develops a defect that existed at delivery, you may ask for repair, replacement, a price reduction or termination of the contract. Repair or replacement is free of charge, including postage, and the first two remedies are at your choice where technically possible. You must report the defect within one year of discovering it, and in any case the two-year period runs from delivery.

Contact

Questions about a return? Email info@trendlayer.shop or call +48 615 920 743. Our business address is Droga Wojewódzka 758 34b, 39-400 Tarnobrzeg, Podkarpackie, Poland.